Refund policy

Effective date: April 10, 2026

Short version: If the tool breaks or you get charged incorrectly, we'll refund you. If you received your full scorecard, refunds are generally not available because the service has been delivered.

Digital product

RecrOOtr delivers a digital service. Once your resume scorecard, re-score, or cover letter has been generated and displayed to you, the service is considered delivered. Because the analysis is produced instantly and cannot be "returned," completed orders are generally non-refundable.

When we will issue a refund

We will issue a full refund in the following situations:

Technical failure - You paid but the tool failed to generate your scorecard due to a system error
Duplicate charge - You were charged more than once for the same service
Payment error - You were charged the wrong amount
Service not delivered - You completed payment but never received your results

How to request a refund

Email hello@recrootr.co within 7 days of your purchase. Include:

The email address you used at checkout
The approximate date and time of your purchase
A brief description of the issue

We aim to respond to all refund requests within 2 business days.

How refunds are processed

Approved refunds are processed through Stripe to your original payment method. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.

Pro and Unlimited tiers

Pro ($99) and Unlimited ($199) tiers include bundled features (cover letter, interview guide, re-scores). Refund eligibility is the same as for the Single Review — if the digital analysis was delivered successfully, the order is generally non-refundable.

Beta testers

If you used a promotional discount code for free access, no payment was collected, so no refund is applicable. If you experience any issues during beta testing, we'd love to hear about it at hello@recrootr.co.

Satisfaction

We stand behind the quality of our analysis. If you feel your scorecard didn't deliver value, reach out to us. While we can't guarantee a refund for completed scorecards, we're happy to discuss your experience and see how we can help.

Contact

All refund inquiries: hello@recrootr.co